Refund policy
1. Return Window
- Policy Duration: You have 6 days from the date your item was delivered to request a return.
- Expiration: If 7 days have gone by since your delivery, we unfortunately cannot offer you a refund or exchange.
2. Eligibility Criteria
To be eligible for a return, your item must meet the following conditions:
- Condition: Unused, unwashed, and in the same condition that you received it.
- Packaging: Must be in its original packaging with all tags still attached.
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Proof of Purchase: You must provide the receipt, order number, or proof of purchase.
3. Shipping Costs
- Faulty Items: If the return is due to our error (e.g., defective, damaged, or incorrect item), we will cover all return shipping costs.
- Change of Mind: For standard returns (e.g., size swap or change of mind), customer will be responsible for paying your own shipping costs.
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Deduction: Shipping costs from your original order are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. The Return Process
To initiate a return, please follow these steps:
- Contact Us: Email our support team at shibigoldcosmetics786@gmail.com with your order number and the reason for the return.
- Approval: If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package.
- Important Note: Items sent back to us without first requesting a return will not be accepted.